Welcome to www.NATAPURE.com (“Website”), owned and operated by Blue Gray Tanager Private Limited, having its registered office at A1202, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, India (“Company”, “We”, “Us”).

These Terms & Conditions govern your use of the Website and purchase of our products.

By accessing or using the Website, you agree to these Terms. If you do not agree, please discontinue use.

  1. Eligibility

You must be at least 18 years old and legally competent to contract under Indian law.

  1. Products
  • Product descriptions, images, and nutritional details are for general information; actual products may vary.
  • Images may differ from actual product due to photography and lighting.
  1. Pricing & Payment
  • Prices shown are inclusive of applicable taxes unless specified.
  • Prices may change without prior notice.
  • Payments must be made via secure payment gateways or other options available on the Website.
  1. Orders & Acceptance
  • Your order is an offer to purchase. We accept the order when it is dispatched.
  • We may cancel an order in case of stock unavailability, payment issues, or suspected fraudulent activity.
  1. Shipping & Delivery
  • Delivery timelines are estimates and may vary.
  • Responsibility for the product passes to you upon delivery.
  • Please provide accurate delivery information to avoid delays.
  1. Returns & Refunds
  • Due to the perishable nature of food products, returns are allowed only under exceptional conditions and after the specific approval of the company.
  • Claims must be raised within the timeline mentioned in our Return & Refund Policy with proof such as photos/video.
  1. Use of Website

You agree not to:

  • Use the Website for unlawful activities.
  • Upload or share harmful, abusive, or illegal content.
  • Attempt to interfere with Website operations.
  1. Intellectual Property

All content including the NATAPURE brand, images, packaging designs, logos, and text belong to the Company. Any unauthorised use is prohibited.

  1. Legal Compliance

We comply with relevant Indian laws including:

  • Information Technology Act, 2000
  • Consumer Protection (E-Commerce) Rules, 2020
  • Applicable food packaging & labelling regulations (FSSAI)
  1. Grievance Redressal (As per IT Act & E-Commerce Rules)

Grievance Officer: Mr. S Gopi krishna
Email: sgopi.krishna@bluegraytanager.com
Address: A1202, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, India.

  1. Limitation of Liability
  • We are not liable for natural variations in products.
  • We are not responsible for delays caused by courier partners or circumstances beyond our control.
  • Our liability is limited to the amount paid for the product.
  1. Amendments

We may update these Terms at any time. Continued use of the Website indicates acceptance of updated Terms.

  1. Contact Us

Email: sales@bluegraytanager.com
Address: A1202, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, India.

By using this Website, you confirm that you have read and agreed to these Terms & Conditions.