Thank you for shopping with NATAPURE on www.natapure.com, operated by Blue Gray Tanager Private Limited. We take great care in packaging and delivering our products. Due to the perishable nature of our products, returns and refunds are subject to strict conditions.

  1. Eligibility for Return / Replacement

A return, replacement, or refund is accepted only if:

  • The product is damaged, defective, expired, or tampered at the time of delivery.
  • You receive the wrong product.

We do not accept returns for:

  • Change of mind
  • Taste preferences
  • Minor natural variations in size, colour, or texture of products
  • Products opened or used after delivery
  1. Reporting a Complaint

If you receive a damaged or incorrect product, you must report it within 24 hours of delivery.

Please share the following at sales@bluegraytanager.com:

  • Order ID
  • Clear photos/videos of the outer packaging
  • Photos/videos of the received product
  • Description of the issue

Claims reported after the time window may not be eligible.

  1. Resolution Process

After reviewing your claim, we may offer one of the following:

  • Replacement of the product
  • Store credit
  • Refund to the original payment method (as applicable)

Approval is subject to verification of evidence submitted.

  1. Refund Timelines

Once approved:

  • Refunds are usually processed within 5–7 business days.
  • Actual credit timelines may vary depending on the bank or payment gateway.
  1. Non-Delivery of Order

If an order is not delivered due to courier issues, we will either:

  • Reship the order, or
  • Provide a full refund
  1. Incorrect or Incomplete Address

If a delivery fails due to incorrect or incomplete address provided by the customer:

  • The order may be returned to us by the courier.
  • Re-shipment may require additional charges.
  • Refunds may not be issued for such orders.
  1. Cancellation Policy
  • Orders can be cancelled only before dispatch.
  • Once dispatched, cancellations are not allowed due to the perishable nature of our products.
  1. Exchange Policy

We do not offer exchanges except in cases where a wrong product has been delivered.

  1. Contact Us

For all return or refund-related queries:

Email: sales@bluegraytanager.com
Address: A1202, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, India.

By purchasing from our Website, you agree to the terms of this Return & Refund Policy.