Thank you for choosing NATAPURE products from www.natapure.com, owned and operated by Blue Gray Tanager Private Limited. This Shipping Policy explains how orders are processed, shipped, and delivered.

  1. Order Processing Time
  • Orders are typically processed within 1–2 business days after successful payment.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  1. Shipping Timeline
  • Delivery timelines generally range between 2–7 business days, depending on the destination.
  • Metro cities may receive deliveries faster, while remote locations may take longer.

Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

  1. Shipping Partners

We work with reputed courier and logistics companies to ensure safe and timely delivery.

  1. Shipping Charges
  • Shipping charges, if applicable, will be displayed at checkout.
  • Free shipping may be offered during promotions or above certain order values.
  1. Tracking Your Order
  • Once dispatched, you will receive a tracking link via email/SMS.
  • Tracking updates are provided directly by the courier partner.
  1. Delivery Attempts
  • The courier will attempt delivery 1–3 times.
  • If the delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.
  • Re-shipping may incur additional charges.
  1. Damaged, Tampered, or Missing Items

If your order arrives damaged, tampered, or with missing products:

  • Please contact us within 24–48 hours of delivery.
  • Provide photos/videos of the package and product.

We will review the claim and resolve it as per our Return & Refund Policy.

  1. Wrong Address or Incorrect Details

We are not responsible for:

  • Delays caused by incorrect addresses
  • Failed deliveries due to inaccurate contact details

Please ensure your shipping information is correct at checkout.

  1. International Shipping

Currently, we do not provide international shipping. We ship only within India.

  1. Contact Us

For shipping-related queries:

Email: sales@bluegraytanager.com
Address: A1202, ATS Bouquet, Sector 132, Noida, Gautam Buddha Nagar, India.

By placing an order on our Website, you agree to this Shipping Policy.